TERMS AND CONDITIONS


Please note that all Cad Cam Orthotics users are required to abide by the following terms and conditions. These terms and conditions should be read prior to submitting an account application form. These terms and conditions are subject to change and should be referenced when appropriate. These terms and conditions are not exhaustive, however they do define several lab policies that should assist clients in understanding their obligations when submitting both physical and digital patient data to Cad Cam Orthotics.


Required Measurements


The following measurements are required when submitting physical casts to Cad Cam Orthotics:

  • Posterior heel bisection should be clearly marked on the internal or external aspect of the cast
  • If submitting foam impression boxes then a forefoot varus or valgus measurement should be provided


If these measurements are not provided with physical submissions then Cad Cam Orthotics staff will subjectively orientate the casts in the frontal plane during the computer-aided design process. Under no circumstance are Cad Cam Orthotics liable for the cost of remanufacture of orthoses under such circumstance that the product is deemed inadequate due to improper prescriptive or morphological parameters. As such it is recommended that all clinicians undertake an effort to provide the required measurements.


The following measurements are required when submitting digital scans to Cad Cam Orthotics:


  • If providing a 3D scan with per-vertex colour information then a posterior heel bisection is required
  • If providing a 3D scan with no colour information then a forefoot varus or valgus measurement is required


If these measurements are not provided with digital scan submissions then Cad Cam Orthotics staff will subjectively orientate the 3D scans in the frontal plane during the computer-aided design process. Under no circumstance are Cad Cam Orthotics liable for the cost of remanufacture of orthoses under such circumstance that the product is deemed inadequate due to improper prescriptive or morphological parameters. As such it is recommended that all clinicians undertake an effort to provide the required measurements.


The following prescriptive measurements are required with all prescriptions:


  • Orthosis size must be provided on all prescription forms
  • Orthosis base material selection (EVA, polypropylene, 3D printed material)


If this information is not provided then Cad Cam Orthotics staff will subjectively size the orthosis according to lab standards. Under no circumstance are Cad Cam Orthotics liable for the cost of remanufacture of orthoses under such circumstance that the product is deemed inadequate due to improper prescriptive or morphological parameters. As such it is recommended that all clinicians undertake an effort to provide the orthosis size with every prescription form. Material selection will default to EVA 350 grey for all Machined EVA orthosis prescriptions. All polypropylene and 3D printed prescriptions will be put on hold pending communications with the prescribing clinician.


iPad Scanners & Other Handheld 3D Scanners


  • Cad Cam Orthotics can accept any format of 3D scan, provided that the scan is not in a proprietary 3D format
  • Cad Cam Orthotics will not accept iPad 3D scans that are captured in free-space without a clinician holding the foot unless (a) the practitioner provides a heel bisection reference on a 3D per-vertex colour handheld scan, or (b) the practitioner provides a forefoot varus or valgus measurement for the alignment of the 3D scan


If these conditions are not met then Cad Cam Orthotics reserves the right to put the orthoses on hold awaiting the required information. Cad Cam Orthotics will not remanufacture any faulty products that are manufactured from iPad or handheld scanners as these scanners are not appropriate for podiatric practice and orthosis manufacture.